Work Order Management

Work Order Software That Runs Itself — Until Your Team Steps In.

Whether you manage from a dashboard or respond in the field, viewWORK is a CMMS built for the way facilities teams actually work — from submitted request to assigned technician — with real-time tracking, smart routing, and zero manual data entry. Accessible from any device, anywhere, anytime.

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By the Numbers

Built for performance at every level.

Requests that used to sit in an inbox become tracked, routed work orders the moment they arrive — no retyping, no chasing, and a workflow shaped to how your team actually operates.

95% Changes completed within 2 hours

Zero Manual data entry required for routed requests

100% Custom workflow — built to your process, not a template

Capabilities

CMMS software your team actually needs. Nothing it doesn't.

Every feature in viewWORK was built because a client asked for it. Tools that solve a real problem, not templates that only half work.

Email-to-Work Order in Seconds — automatic conversion on arrival
Text-to-Work Order in Seconds
Automatic Routing & Assignment
SLA Tracking & Escalation
Chargeback Reporting by Department
Mobile Access for Field Teams
Full Audit Trail

The viewWORK work order queue: requests with type, priority, downtime, due date, building and dispatch status — The viewWORK queue — every request tracked, routed, and prioritized in one view.

Maintenance & Assets

Preventive and predictive maintenance, built around your actual equipment.

Work orders in viewWORK aren't just tickets — they're tied to the specific asset they're for. That connection is what makes real PPM possible instead of just a recurring calendar reminder.

Preventive Maintenance on a Schedule

Set up recurring inspections, filter changes, and servicing cycles once, and viewWORK generates and routes the work orders automatically when they're due. No one has to remember to open a ticket for a task that happens every 90 days.

Predictive Maintenance from Real Usage Data

Because every work order is logged against the asset it was performed on, viewWORK builds a maintenance history for each piece of equipment over time. Rising repair frequency or recurring issues on the same unit show up in that history, so your team can act before a failure instead of after one.

Every work order, scheduled or reactive, is linked to the asset it belongs to. Pull up a piece of equipment and see its full service record — every repair, every technician, every part replaced, in one place. That same link feeds asset-level reporting in viewASSET, so maintenance history isn't siloed off from the rest of your facilities data.

Who It's For

Whether you're at your desk or out on the floor.

Designed for the full scope of how facilities teams actually work — not just the manager writing reports, and not just the technician fixing things.

For Office & Strategic FMs

Show leadership what your team accomplishes. Chargeback reports by department, SLA performance over time, data-backed budget justification, full audit trail.

For Field Technicians

See your queue in real time. Update job status from the field. No phone calls, no radio, no paper forms. Mobile-accessible from any device — plan months of work in advance.

Positioning

Your inbox was never meant to be a work order system.

Most facilities teams manage work orders through email threads, spreadsheets, and phone calls. viewWORK CMMS changes that — not by replacing how requests come in, but by automating what happens next.

A facilities manager overwhelmed at a desk buried in paper

Requests auto-converted to trackable work orders
Real-time status updates
Automatic SLA escalation
Full audit trail
Mobile-accessible by field staff
No programming required

AI handles the routine — but your team still matters. Edge cases, unusual requests, and anything outside your configured rules will always need a human to review. We'd rather tell you that upfront than oversell what AI does. The goal isn't to replace your team's judgment. It's to free them up to use it where it counts.

See a work order move from request to dispatched.

This is a real work order inside viewWORK — click through to see how a single ticket moves from the queue to a technician's hands, automatically.

FAQ

Everything you wanted to know about work order management software.

What is work order management software and do we actually need it?

Work order management software — or CMMS software — is a management tool that replaces the email threads, spreadsheets, and phone calls that most facilities teams use to track maintenance and service requests. If your team regularly loses track of requests, struggles to prove what was completed, or spends time manually routing tasks to the right people — then yes, you need it. viewWORK handles all of that automatically.

How does the Email-to-Work-Order conversion work?

When a request comes in by email, viewWORK automatically converts it into a tracked work order — without anyone on your team having to manually create anything. The system captures the request, parses out the information, and routes it to the right team or technician.

Who can see the status of a work order?

Everyone involved. Requestors can see exactly where their tickets stand without having to call or email for an update. Managers see the full pipeline and any at-risk SLAs. Technicians see their assigned queue in real time. viewWORK gives each audience the visibility they need — without creating more work for your team to keep everyone informed.

Can field technicians use it from their phones?

Yes — fully, from any device. Technicians in the field can view their queue, update status, add notes, and close jobs from any browser on any phone or tablet. No app download required. New assignments reach them automatically, and they can plan work weeks or even months in advance without needing to be at a desk.

What about preventive maintenance — can viewWORK handle scheduled work?

Yes. viewWORK supports scheduled and preventive maintenance, not just reactive requests. You can configure recurring work orders for regular inspections, servicing cycles, or any time-based task — and the system generates and routes them automatically on schedule, so nothing gets missed because someone forgot to create a ticket.

What role does AI play — and where does it stop?

viewWORK uses automation to handle the routine — converting requests, routing work, tracking SLAs, escalating when needed. Edge cases, unusual requests, and anything outside your configured rules will always need a human to review. Collectiveview is honest about this: the goal isn't to replace your team's judgment; it's to free them up to use it where it matters most. Collectiveview believes AI is a tool, not a solution.

How soon can we go live?

Regardless of the size of the project, most companies go live within 2 weeks. Our dedicated account managers ensure a smooth, fast transition.

Will cost increase as we grow?

No. Our costs are by product only and do not increase with growth. No per-user fees, no surprise charges.

The Platform

Explore the rest of the platform.

viewWORK is just one part of the Collectiveview suite. All modules work together — one platform, one partner, one team.