Work Order Software That Runs Itself — Until Your Team Steps In.
Whether you manage from a dashboard or respond in the field, viewWORK is a CMMS built for the way facilities teams actually work — from submitted request to assigned technician — with real-time tracking, smart routing, and zero manual data entry. Accessible from any device, anywhere, anytime.
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See How It Works
Your inbox was never meant to be a work order system.
Most facilities teams manage work orders through email threads, spreadsheets, and phone calls. viewWORK CMMS changes that — not by replacing how requests come in, but by automating what happens next.
- Requests auto-converted to trackable work orders
- Real-time status updates
- Automatic SLA escalation
- Full audit trail
- Mobile-accessible by field staff
- No programming required
AI handles the routine — but your team still matters. Edge cases, unusual requests, and anything outside your configured rules will always need a human to review. We'd rather tell you that upfront than oversell what AI does. The goal isn't to replace your team's judgment. It's to free them up to use it where it counts.
Everything you wanted to know about work order management software.
What is work order management software and do we actually need it?
Work order management software — or CMMS software — is a management tool that replaces the email threads, spreadsheets, and phone calls that most facilities teams use to track maintenance and service requests. If your team regularly loses track of requests, struggles to prove what was completed, or spends time manually routing tasks to the right people — then yes, you need it. viewWORK handles all of that automatically.
How does the Email-to-Work-Order conversion work?
When a request comes in by email, viewWORK automatically converts it into a tracked work order — without anyone on your team having to manually create anything. The system captures the request, parses out the information, and routes it to the right team or technician.
Who can see the status of a work order?
Everyone involved. Requestors can see exactly where their tickets stand without having to call or email for an update. Managers see the full pipeline and any at-risk SLAs. Technicians see their assigned queue in real time. viewWORK gives each audience the visibility they need — without creating more work for your team to keep everyone informed.
Can field technicians use it from their phones?
Yes — fully, from any device. Technicians in the field can view their queue, update status, add notes, and close jobs from any browser on any phone or tablet. No app download required. New assignments reach them automatically, and they can plan work weeks or even months in advance without needing to be at a desk.
What about preventive maintenance — can viewWORK handle scheduled work?
Yes. viewWORK supports scheduled and preventive maintenance, not just reactive requests. You can configure recurring work orders for regular inspections, servicing cycles, or any time-based task — and the system generates and routes them automatically on schedule, so nothing gets missed because someone forgot to create a ticket.
What role does AI play — and where does it stop?
viewWORK uses automation to handle the routine — converting requests, routing work, tracking SLAs, escalating when needed. Edge cases, unusual requests, and anything outside your configured rules will always need a human to review. Collectiveview is honest about this: the goal isn't to replace your team's judgment; it's to free them up to use it where it matters most. Collectiveview believes AI is a tool, not a solution.
How soon can we go live?
Regardless of the size of the project, most companies go live within 2 weeks. Our dedicated account managers ensure a smooth, fast transition.
Will cost increase as we grow?
No. Our costs are by product only and do not increase with growth. No per-user fees, no surprise charges.