SaaS Work Order Management

Work Orders That Run Themselves —
Until Your Team Steps In.

Whether you manage from a dashboard or respond in the field, viewWORK automates the entire lifecycle — from submitted request to assigned technician — with real-time tracking, smart routing, and zero manual entry. Accessible from any device, anywhere, anytime.

Get a Demo → See How It Works

iwms.collectiveview.com

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7 active work orders — live queue

Real-time visibility for your whole team

Platform Capabilities

Everything your work order process needs.
Nothing it doesn't.

Every feature in viewWORK was built because a client asked for it. No bloat. No templates. Just the tools that actually move work forward.

Email to Work Order in Seconds

Submitted requests are automatically converted to tracked, assigned work orders the moment they arrive. No one needs to manually create anything — the system does it.

Real-Time Status for Everyone

Requestors see where their ticket stands. Managers see the full pipeline. Technicians see their queue. No one needs to call or email to ask for an update.

Custom Reporting & Chargebacks

Pull reports in any format, for any audience — from leadership dashboards to departmental chargeback reports. Built to your spec, not to a template.

SLA Tracking & Escalation

Set service level targets and let the system flag or escalate automatically when they're at risk. No more manually watching a list — the platform watches it for you.

Mobile-Ready for Field Technicians

Technicians in the field can view, update, and close work orders from any device. No app download required — fully accessible from any browser on any platform.

Built for Both Sides of Facilities

Whether you're at your desk
or out on the floor.

viewWORK was designed for the full scope of how facilities teams actually work — not just the manager writing reports, and not just the technician fixing things.

For Office & Strategic FMs

Finally show leadership what your team actually accomplishes.

Pull chargeback reports by department, track SLA performance over time, and walk into budget meetings with data that proves your team's value. Custom reporting built to your format.

Departmental chargeback reporting
SLA performance dashboards
Budget justification data on demand
Full audit trail for every work order

For Boots-on-Ground FMs

Stop chasing work orders. Start closing them.

Your queue is always current. New assignments come to you automatically. You can update status, add notes, and close jobs from your phone — no desk required.

Mobile-accessible from any device
One tap to update status in the field
Plan weeks or months of work in advance

95% of changes completed within 2 hours.

Industry-leading response time — because your team can't afford to wait. Collectiveview's API automation removes the bottlenecks that slow most facilities teams down.

See It in Action →

The Automation Advantage

Your inbox was never meant to be a work order system.

Most facilities teams are managing work orders through email threads, spreadsheets, and phone calls. viewWORK changes that — not by replacing how requests come in, but by automating what happens next.

Requests automatically converted to trackable work orders
Real-time status updates for requestors and managers
Automatic escalation if SLAs are at risk
Full audit trail for every work order
Mobile-accessible for field technicians on any device
No programming required to configure or customize

A note on AI

AI handles the routine — but your team still matters. Edge cases, unusual requests, and anything outside your configured rules will always need a human to review. We'd rather tell you that upfront than oversell what AI does. The goal isn't to replace your team's judgment. It's to free them up to use it where it counts.

Client Driven

This feature exists because our clients asked for it. Collectiveview has never taken outside investment — which means our roadmap has always been driven by one thing: what you need.

Key Metrics

Built for performance at every level.

95%Changes completed within 2 hours

ZeroManual data entry required for routed requests

100%Custom workflow — built to your process, not a template

This feature exists because our clients asked for it. Collectiveview has never taken outside investment — which means our roadmap has always been driven by one thing: what you need.

Full Suite